Mapping Failed — application error, plus unable to download logs (Access Denied)

Technical
1

Hi! I’m getting “Mapping Failed” with “application errors” on a mouse scRNA-seq dataset, and I’m also unable to download the logs (getting an S3 “AccessDenied” error when clicking “Download logs”).

Operating system and web browser: Windows 10 and Chrome

Run ID: 1788272577880-dd091bb0-c5e8-439c-a2df-3286f61ca966

Reference/algorithm: 10x Whole Mouse Brain (CCN20230722), Hierarchical Mapping

Dataset info: Mouse scRNA-seq, 984 cells x 18,492 genes, processed with Seurat (SCTransform). Input is a .csv.gz file, cell (rows) x gene (columns) format, raw integer counts from the RNA assay counts layer (confirmed range 0–964, no negative values, no zero-count cells).

Any help identifying the cause would be much appreciated. Thanks!

2

Hi @lberasain,

Thanks for reporting this and for your patience as we investigated the issue. The app was confirmed to be failing and the cause was identified. We have now deployed a fix and you should be able to submit jobs successfully now. Please let me know if you are still getting errors.

Thank you,
@Elysha-AIBS